Check In/Check Out Times
Monday-Friday: 8:00am-11:30am -- 2:30pm-5:30pm
Dogs picked up by 9:00am are not charged for that day (not applicable on Saturdays or Sundays).
Fees and Payments
All fees are due at time of pick-up. We accept cash, check, or credit card. A $25.00 service charge will be applied for all returned checks.
All new customers, along with all customers booking stays over holiday weeks/weekends will be charged a deposit equal to two days stay. This deposit is non-refundable unless cancelled 7 days or more prior to the reservation date. All days booked over holidays must be paid for, if changed less than 7 days prior to stay. If you reserve four days, but pick up early you will still be billed for the full stay reserved.
Vaccinations and Health Requirements
We recognize that vaccine protocols have changed and many owners and Veterinarians now choose to follow a three year protocol for the Core vaccines. To stay with us we require the following:
- Puppies must have had 2 Distemper/Parvo vaccinations with the second one being given at least ten or more days prior to their stay.
- Adult dogs must be under the care of a local vet and following that vet's recommended protocol or have had a Distemper/Parvo Vaccine within the last year, or submit titre test results showing immunity to distemper and parvo.
- All dogs over the age of 12 weeks must submit a Rabies Vaccination Certificate dated within 3 years. State law requires that the certificate be provided, not a copy of bill/records.
- A current Bordetella vaccine is to have been given at least 10 days prior to your dogs stay. *We will not accept dogs who have received a Bordetella or Flu vaccine less than 10 days before their stay. We will not accept dogs who have received any vaccine within 3 days of their stay.
We recommend submitting your dogs vaccination records in advance. While we would hate to ruin anyone’s vacation, we will have to turn any dog away who does not comply with the above policy. If we must turn your dog away, any deposits will be forfeited.
Canine Cough and other communicable illnesses
We recommend keeping your dog away from community events, dog parks, veterinary hospitals, and doggy daycare (unless they attend daycare at Dog Sense) for 10 days prior to a boarding stay to minimize the risk of exposure and chance your dog will develop an illness, or carry one to our facility. We cannot accept any dog who is coughing, vomiting, or has diarrhea unless they have had testing (throat swab if coughing, stool check if diarrhea) to determine there is no communicable pathogen involved. We cannot otherwise accept a Veterinarians assumption that the dog is not contagious. If your dog has any of these symptoms for any reason and your Vet states it’s ok for them to be around other dogs and board at our kennel we must have a letter from your Veterinarian stating the dog is not contagious, and listing the test results to support this.
In an effort to keep our facility as sanitary as possible and eliminate the chances of bed bugs, fleas and ticks being brought in, beds and blankets from home are not allowed. If your dog needs a blanket, we will provide one. We change and wash all blankets daily. All tier two dogs are given Kuranda beds in their suites if they choose to use them, in addition to a blanket. Toys from home will carry your scent and should suffice to comfort your dog. If you have a young or nervous dog and wish to do more we will accept an old T-shirt or pillow case to place in the suite with your dog. If your dog is a chewer, you are welcome to bring one or two chew-safe toys. Please do not bring tennis balls, squeaky toys, rawhide, cow hooves, soft toys, or rope toys as these can be swallowed and are considered dangerous. Toys that are too small for your dog will not be given. Please note we cannot guarantee the return of any items sent from home.
We can provide meals for your dog at a small additional fee. However in an effort to minimize digestive upsets we highly recommend you bring your dogs regular food from home. All food must be packaged in small bags per meal, and labeled with the dog's name. Any food not bagged in portion sizes will be portioned by us and labeled. There will be a $2 surcharge if we need to bag your food, and you will need to wait while we bag it so that we can return any extra to you.
It is still acceptable to bring canned food in the cans rather than by portion.
We provide a "Biscuit at Bedtime" to all dogs, there is no need to send biscuits for your dog unless you want them added to your dogs meal in which case they should be added to your dogs meal bag.
Medication must be brought in its original bottle, with label and directions printed on the bottle. We provide Pill Pockets for feeding medication.
If your dog doesn't eat within 48 hours of beginning it's stay with us, we will add enticement to its food such as shredded cheese, melted peanut butter, or a gravy made from canned food. If your dog is eating less than 50% of its daily food by 72 hours after beginning it's stay with us, and this is a new behavior for your dog while boarding or your dog is new to us, we will notify you. We do keep meat and canned food on hand for dogs who won't eat. Please be aware if we have to add additives it may cause digestive upsets.
Illness, Parasites, and Injuries
Any dogs showing signs of communicable illness will immediately be quarantined and may be sent home. Dogs showing signs of severe or life threatening illness, or injury, will be treated by a Veterinarian at the owners cost and may be transferred to a Veterinarians care for the remainder of the dogs stay depending on the severity of the illness or injury. If your dog has diarrhea or an upset stomach, we follow the standard protocol of isolating them and observing them for any additional signs of illness. They are fasted for 1 meal, and an over the counter diarrhea (pectilin) is given. We will then give a meal of rice with a half serving of Kibble. This is normally enough to clear stress related issues. If the symptoms continue for more than 24 hours or are acute we will contact you.
Any dog showing signs of internal or external parasites will be treated as appropriate, under a Veterinarians guidance if needed.
Minor scrapes and cuts do occasionally occur when dogs play with other dogs. Dogs may also rub their noses on fence edges and other areas when stressed or lick/chew their tails and feet. We do our best to help your dog relax here and to encourage safe behavior. Minor scrapes are scratches are sometimes overlooked but if seen will be treated with a topical first aid spray. We use two, one is an antiseptic, the other is colloidal silver which encourages healing and is a natural antiseptic.
All dogs must be picked up on their final days stay, unless we are notified. If you do not pick up your pup by the scheduled departure day, we will attempt to contact you. In accordance with PA State Law, a dog will be considered abandoned after ten days if all attempts to reach owner are unsuccessful. Abandoned dogs will become the property of Dog Sense LLC, and will be re-homed.
All tours are by appointment only. While we often hear it recommended that a potential customer should stop by a facility unannounced,being a small facility we simply cannot accommodate surprise visits as many times we do not have a staff member free to conduct the tour. To do so would interrupt our time with the dogs and compromise our ability to provide safe and proper care of the dogs. We cannot, for example, put our daycare dogs away unexpectedly and for safety reasons we cannot show people our facility while the daycare dogs are in certain areas. Likewise it is stressful for our dogs, for example, if a tour occurs in the middle of mealtime. Many of our dogs, while friendly with each other, react strongly to strangers coming on site. We take pride in operating a low stress facility and simply will not compromise the dogs comfort, happiness, and exercise with interruptions. We refuse to compromise on this policy and if safety and comfort come first for you and your dogs we know you will understand! Tours are available Tue-Thur between 5:00-5:30 by appointment.